FAQ

CAN I CANCEL MY ORDER?
If you would like to cancel your order, please email us as soon as possible on our contact page. If you have already been provided with a tracking number your order cannot be cancelled. 


WHAT DO I DO IF I WANT TO RETURN A PRODUCT?
Unfortunately, at this time we are unable to accept returns for products. This regulation is due to sanitary purposes. Kharisma Collection always wants to make the health and safety of our customers the first priority.


WHAT IF MY PACKAGE SAYS DELIVERED BUT I HAVE NOT RECEIVED IT?
Please understand that if your package is lost within USPS you will have to discuss a solution directly with USPS. We are not responsible for any lost packages. 


HOW LONG DOES SHIPPING TAKE?
After your order is processed, shipping can take up to five to seven business days. But they are usually delivered sooner. Weekends and holidays are not included.


HOW OFTEN ARE ITEMS RESTOCKED?
We aim to keep all of our products stocked at all times. But restock dates can vary depending on product availability and productivity.